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Please contact us at info2@cefls.org if you are having problems. 

Remote Access FAQ

1:What do I need to access the databases from home?
2:What are the common problems and how do I solve them?
3:Which databases are available and how do I select the right one to search?
4:How do I log on to the databases?
5:How does Remote Access know that I'm allowed to use the databases?
6:Are you being prompted for user name and password after entering your valid library card number?

1:What do I need to access the databases remotely?

You must be a current library card holder at one of the public libraries in Clinton, Essex or Franklin County.

In some cases you will not be able to use resources if your library card is expired. (Call your library if you haven't used it for awhile).  In some cases you will not be able to use resources if you owe fines.

You must have a compatible browser. The following browsers and versions have been tested for consistency.

Internet Explorer: 6 and up, Safari, Chrome, and recent versions of Firefox. 

AOL: None of our online databases supports AOL. Please minimize the AOL browser and use Internet Explorer or Netscape.

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2:What are the common problems and how do I solve them?

Incompatible browser version - See FAQ Question 1 and use the browsers and versions that have been tested for consistency. If you are not sure which version you have - open the program, go to the Help menu and choose About…

We have noticed that Chrome and some versions of Firefox do not respond to the "login" button, but will work if you press the "Enter" key after entering your barcode number.

Cookies/Javascript not enabled - Your browser must be set to accept all cookies, and javascript must be enabled.

Internet Explorer 5.x - Go to the Tools menu and select Internet Options. Click on the Security tab. Select the Internet icon at the top. Set the security Low. Next choose the Advanced tab. Enable Java.

Security level is set high - Set the security level for your browser to low.

Explorer - Go to Tools and select Internet Options. Click on Security tab. Follow the instructions on the screen.

Database Name and Domain names: Add a domain names to trusted zone sites. For example:

When you add sites to the Trusted Sites zones, you should uncheck the box that says Require server verification (https:) for all sites in this zone.

You are behind a firewall- You may be connecting from work or somewhere that is behind a firewall (network security).

Cache - Try to clean the cache for your browser

Explorer- Go to Tools and select Internet Options. Click on General  tab. Click on Delete Files button to delete the temporary Internet files.

Restart your browser or click the link again - Sometimes this does the trick.

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3:Which databases are available and how do I select the right one to search?

Some databases are only available for use inside certain libraries - and that will be noted next to the database name. Most databases are available for remote access. You may click the link and go to each individual database listed on that page.

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4: How do I log on to the databases?  

Go to the Library's database page http://www.cefls.org/info.htm. After clicking on a database, you will see the login screen. Enter your entire library card number without spaces- it is 14 digits long and can be found on the back of your library card either over or under the barcode.  Click on Submit.

Troubleshooting tips:

Do you have the common problems listed in Question 2?

Is your card valid?

Have you entered you library card number correctly?

Have you entered the numbers without spaces?

How to find out if the card is valid:
Step one: Go to the Library Online Catalog. Click on the  My Library Card button in the tabs on the top. Enter your card number without spaces  & valid pin number (usually the last 4 digits of your phone number) and press Enter.

If you still cannot log on, please call 630-563-5190 x35 during business hours or email info2@cefls.org. Please have your ISP, browser name and version, operating system (e.g., Windows XP, Windows Vista, etc.), and any software firewall that might be installed on your computer.

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5: How does Remote Access know that I'm allowed to use the databases?

First, the Remote Access server checks your computer's IP address. If you are inside a library, it may find a match and let you in. If you are accessing these databases remotely, the Remote Access Computer asks for your library card number, then checks it against the user records in our library system. If it finds a match, database access is granted.

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6: Are you being prompted for user name and password after entering your valid library card number and pin number?

Please check your personal firewall settings:

If you are using a personal firewall, you will probably need to configure it to allow for the transmission of referring URL information . Whatever firewall product you use, it can be configured so as to allow you access to specific online database.

Those using Windows Firewall (which is turned on automatically in Windows XP Service Pack 2) but no 3rd party firewall should not be affected. Certain ad or pop-up blockers can also interfere with the transmission of HTTP referrer information, but it is unlikely that they should cause a problem in terms of accessing online databases.

Norton users can find instructions below for configuring the firewall to allow access to online databases. Those using other firewall products will need to follow similar steps, although the exact instructions will be different in each case. Refer to your firewall manual and/or the firewall company's web site for additional information on allowing referring URLs.

Norton Internet Security/Norton Personal Firewall 2005 users
  1. Open Norton Internet Security (or Norton Personal Firewall).
  2. Select Privacy Control.
  3. Click on the Configure button in the lower right corner.
  4. In the "Privacy Control" window that appears, click on the Advanced button.
  5. In the "Advanced" dialog, click the Add Site button in the lower left corner of the "Web Content Options" tab.
  6. Now, enter the list of domains under the "Web Content Options" display, select  On the right side of the screen, make sure that the Global Settings tab is selected.
  7. Under Information about visited sites, uncheck "Use default options" and check Permit.
  8. Click on OK to close the window and save your new settings.
  9. Close the "Privacy Control" window.
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Norton Internet Security/Norton Personal Firewall 2004 users:
  1. Open Norton Internet Security (or Norton Personal Firewall)
  2. On the main screen, click on Privacy Control.
  3. Click on the Configure button in the lower right corner.
  4. In the "Privacy Control" window that appears, click on the Advanced button.
  5. In the "Advanced" dialog, click the Add Site button in the lower left corner of the "Web Content Options" tab.
  6. Type the "New Site/Domain" dialog box, then click on the OK button.
  7. Now, in the list of domains under the "Web Content Options", enter the domain name on the right side of the screen, make sure that the Global Settings tab is selected.
  8. Under Information about visited sites, uncheck "Use default options" and check Permit.
  9. Click on OK to close the window and save your new settings.
  10. Close the "Privacy Control" window.
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Click here to find additional information on passing referrer information to specific web pages in Norton Internet Security and Norton Personal Firewall.

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